Shipping and Return Policy
At WellFittedMart.com, we are committed to ensuring a seamless shopping experience for all our customers. Below are the details of our shipping and return policies.
Shipping Policy
Shipping Locations:
We currently deliver to all regions in NIGERIA.
International shipping is not available at this time.
Shipping Timeframes:
Orders are processed within 2-3 business days.
Delivery typically takes 5-7 business days, depending on your location.
Custom-fit orders may require additional processing time of 7-10 business days.
Shipping Charges:
Standard shipping is calculated at checkout based on your location and order weight.
Free shipping is available for orders over.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Return and Refund Policy
Eligibility for Returns:
Items must be returned within 14 days of delivery.
Products must be unused, in their original condition, and accompanied by the receipt or proof of purchase.
Non-Returnable Items:
Custom-fit and personalized items cannot be returned unless they are defective or damaged.
Items on clearance or marked as “final sale” are not eligible for returns.
Return Process:
Contact our customer service team at info@wellfittedmart.com to initiate a return.
Once approved, you will receive instructions on how to return the item.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds:
Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Exchanges:
If you need a different size or product, please initiate a return and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the issue.
We will arrange for a replacement or full refund as appropriate.
Contact Us
For any questions or assistance regarding shipping and returns, please reach out to us: info@wellfittedmart.com
Thank you for shopping with WellFittedMart.com!